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Help Center

From this Help Center you wil be able to see answers to common questions we receive as well as create and manage support tickets if required. Look around to see if any questions you have may already be answered, or contact us directly for more information. Existing customers can also use the Help Center for technical and other support with us.

Help Center

Frequently Asked Questions

Getting started with uMerchants

uMerchants is a complete commerce platform that lets you:

  • Start, grow, and/or manage a business both online and in retail if you wish.
  • Create and customize an online store.
  • Sell in multiple places, including web, mobile, social media, online marketplaces, brick-and-mortar locations, and pop-up shops
  • Manage products, inventory, payments, and shipping

uMerchants is completely cloud-based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your business from anywhere with an internet connection.

You don't have to know any programming at all, or even be tech savvy. uMerchants is easy to use, and we help you along your start and growth.

uMerchants pricing plans depend on the industry, size, and stage of your business. Basic plans for common businesses start from $50 USD per month (if pre-paid yearly) while other plans can go at $350 USD per month or more depending on the specifications.

Yes, you use your own domain name with uMerchants.

If you don’t have a domain name yet, you can buy through a third-party provider or let us get one for you and manage it.

If you have an existing domain name, you can connect it to uMerchants when you signup.

No, you don’t need to be a designer or developer to use uMerchants.

We customize the look and feel of your store using our themes when you first setup your account. You choose which design you want for your plan, and we will have it up and running for you.

You can also add features and functionality to your store with our apps that extend your online store.

You can use uMerchants in nearly every country in the world.

The customer-facing parts of your uMerchants store, including ecommerce website, blog, checkout, and emails can be in any language if the theme supports it.

The admin of your uMerchants store is currently available in English.

Payments with uMerchants

We can set you up with payment processing through us to accept credit cards or we can setup 3rd party processors for you to use. You can also bring your own payment processing services (from certain applicable providers) that we can integrate into the platform for you if possible.

A third-party payment processor (also known as a payment provider or payment gateway) lets you accept online payments.

You can sell and accept payments in many currencies, depending on what payment provider (also known as third party payment processors or payment gateways) you use. For more information, you can view a list of supported payment gateways here.

A merchant account is an account where your money is deposited after your customers’ payments have been authorized and processed. This merchant account then forwards batched payments to your bank account.


We help you setup an account (if you don't already have one) with one of our integrated shipping services (UPS, Fedex, USPS, Canada Post, etc.). We then use their access key which is provided to you, to integrate the online store and products. To come up with accurate shipping prices, you must have the dimensions of your packaged products available (length, width, height and weight) so our systems can query the shipping service for shipment pricing.

Demo Store

Yes of course!

Front-End: DEMO STORE -


Admin Login:

Username: demo | Password: demo

Admin Login:

Username: demo | Password: demo

With the demo store, you can create an account in the front-end and do mock checkouts utilizing our "free checkout" or "cash on delivery" payment options.

You can also checkout the admin dashboard in our demo store to see how adding and editing products, categories and options would work, as well as seeing the setup of the analytics and customer overviews and marketing se